Booking & Cancellation Policy
We value the time and care that go into every appointment. Our cancellation policy helps us maintain a calm, well-organised schedule so every client receives the attention they deserve.
Refund Policy
Due to the nature of aesthetic and medical services, refunds are not provided for change of mind, subjective dissatisfaction, treatment outcomes, perceived asymmetry, healing variability or unused portions of treatment.
Retail products may only be exchanged or refunded where required under Australian Consumer Law or where deemed appropriate at clinic discretion.
Nothing within these Terms & Conditions excludes any rights available under Australian Consumer Law.
Deposits & Appointment Policy
A $50 booking fee is payable to reserve appointment times when booking skin treatments.
A $100 booking fee is payable to reserve appointment times when booking medical aesthetic treatments and cosmetic tattooing treatments.
The full value of the deposit will be redeemable toward the booked treatment or service.
All appointment cancellations or rescheduling requests must be made at least 48 hours prior to the scheduled appointment time to allow adequate opportunity for reallocation.
Where an appointment is cancelled, rescheduled or unattended within 48 hours, Bonsai Aesthetics reserves the right to retain the booking deposit or charge a cancellation fee of:
- $50 for skin treatment appointments
- $100 for medical aesthetic and cosmetic tattoo appointments
Where treatments have been prepaid, the prepaid treatment value may be forfeited for cancellations, rescheduling or non-attendance within the cancellation period.
Clients arriving late may have appointment times shortened, modified or rescheduled where clinically or operationally necessary. Cancellation fees may still apply where insufficient treatment time remains.
Please arrive 5–10 minutes prior to your appointment to complete any required paperwork and preparation.
Cancellations & changes
We understand plans can change. If you need to reschedule or cancel, please let us know at least 48 hours before your appointment. This allows us to offer your time to another client.
Cancellations made within 48 hours or missed appointments will incur a $50 fee for skin appointments or $100 for injectable and brow treatments. For prepaid treatments, the full fee will be forfeited.
Other terms
- Treatments, services and packages are non-transferable between individuals.
- We are not required to provide refunds for change-of-mind purchases on products or services.
Arrival
Please arrive five to ten minutes early to settle in and prepare for your treatment. A calm start helps us stay on time and ensures your experience is unhurried and relaxed.
